- Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
- Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
- Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
- Coordinate and solve complex technical data and transformation issues, while integrating with access request workflows for applications.
- Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
- Create and maintain system design and operations documentation.
- Experience with Identity management platforms like SailPoint, Okta will be a plus